Effective Date: 9th July, 2025
At Frank Doe Travels, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you interact with us online, by phone, or during your travel experience.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Full name
- Email address
- Phone number
- Passport and visa details
- Date of birth
- Emergency contact information
- Travel preferences and dietary needs
- Payment and billing information
b. Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring websites
c. Third-Party Information
In some cases, we may collect information from third-party platforms (e.g., social media, online travel agents) if you interact with us there.
2. How We Use Your Information
Your personal information is used for the following purposes:
- To process bookings and payments
- To communicate itinerary updates and important travel information
- To customize your travel experience based on preferences
- To meet legal and regulatory requirements
- To send promotional offers or newsletters (only with your consent)
3. Information Sharing and Disclosure
Frank Doe Travels does not sell, rent, or trade your personal information. We may share your data with:
- Trusted third-party service providers (e.g., hotels, airlines, local tour guides) strictly for the purpose of fulfilling your travel arrangements
- Payment processors and banks for transaction completion
- Authorities or regulators when legally required
4. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet-based system is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and regulatory obligations.
6. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access, correct, or delete your personal information
- Withdraw consent for marketing communications
- Request a copy of your stored data
- Lodge a complaint with a data protection authority
To exercise any of these rights, please contact us at info@frankdoetravels.com.
7. Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can choose to disable cookies in your browser settings, though some features may not function properly.
8. Third-Party Links
Our website may contain links to external sites. Frank Doe Travels is not responsible for the content or privacy practices of those third-party websites.
9. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect information from minors without parental consent.
10. Policy Updates
We reserve the right to update this Privacy Policy at any time. The most recent version will always be available on our website with the effective date noted above.
11. Contact Us
For questions or concerns regarding this policy or your data, please contact:
Frank Doe Travels
Email: info@frankdoetravels.com
Phone: +233 (0) 243039389
Website: www.frankdoetravels.com